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Violence - dealing with aggressive people

ACROSS THE EU, ONE IN 10 PEOPLE IS NOW EXPOSED TO PHYSICAL OR PSYCHOLOGICAL VIOLENCE AT WORK.

Contents / chapter of this sam® instruction:

  • Causes of a conflict situation
  • Preventive measures
  • Escalation levels
  • Correct behavior
  • De-escalation levels
  • Behavior after an attack

Instruction on Violence

 

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