Thomas helps

In the vast majority of cases, customers receive an initial response to their inquiry within one day! – Our service team’s goal is to live up to this high standard every day. Whether in writing, by telephone or via chat: We respond to any form of contact as quickly as possible. If we are unable to answer or solve a problem immediately, our service team will assign the relevant person at secova directly via the ticket system. Thomas is now on board as a “new addition” to this team.

With his whole name, Thomas sounds more like an Italian star striker. However, “coach” rather than “player” is the more appropriate term for his career to date. As such, he ensured that employees at tourism and pharmaceutical companies were fit in the IT sector and not “empty as a bottle”. As a service coordinator at secova, he now contributes to further process optimization. This includes help center articles and other online services, but also the summary of similar tickets is one of his tasks.

Thomas has always been “IT-heavy”. As the father of triplets, he benefits from this not only when occasionally “playing” PC games together. In contrast, he prefers to find his personal balance in nature, hiking with his wife and dog or keeping himself in shape by canoeing and mountain biking. Then he is not “finished”, but has enough power again to make the service at secova even better.

Thomas, welcome to the secova team!